POSITION TITLE:               Office-Operations Manager/LPN

ACCOUNTABLE TO:          Executive Director

DEPARTMENT:                   Administration/ VNHC

CLASSIFICATION:              0.6 FTE

LOCATION:                          Skagit County

JOB STATUS:                        Exempt

JOB SUMMARY: Represents the interests of each branch office to VNHC corporate management.  Works as a member of VNHC corporate management team and manages day to day operations of VNHC office.  Supervises administrative staff.  Directs clinical aspects of home health care program.

RESPONSIBILITIES:

• Coordinates, monitors and tracks work activities and projects for staff.  Ensures key tasks are completed in appropriate time frame
• Oversees personnel issues: screens prospective employees, oversees and/or conducts orientation, targets problem behaviors, conducts and documents disciplinary action, works with other managers to resolve issues, uses services of HR consultant when necessary.
• Assures day to day compliance with state licensing requirements for home care and home health, including documentation and client record utilization review.
• Responds to fluctuations in need for scheduling/support and staffs office accordingly
• Models positive and empowered problem-solving approach
• Exhibits ability to exercise leadership coupled with tolerance and understanding, as well as with appreciation and respect for the special abilities and skills of others.
• Tracks and coaches performance of office staff
• Monitors compliance with state WAC’s and Department of Health regulations with the goal of deficiency-free surveys
• Acts as spokesperson and referral source for the agency in each area.
• Builds relationships with referral sources in local community
• Monitors and compiles reports including but not limited to the following:
• Hours of service: goals versus actual
• Turnover
• Absenteeism
• Implements policies and procedures equitably and consistently
• Acts as after-hours and weekend on-call supervisor on a rotating basis.
• Participates in activities and meetings as needed.
• Works with Executive Director and management team to develop VNHC budgets.
• Maintains personal responsibility for professional growth and development

QUALIFICATIONS;

• Current license to practice as a Registered Nurse or Licensed Practical Nurse.
• Two years supervisory and/or management experience desired.
• Two years recent clinical experience with broad-based assessment skills required.
• Home health care experience desired.
• Professional and effective interpersonal communication skills
• Proven capability of effective decision making day to day and under stressful circumstances.
• Ability to prioritize and organize daily tasks.

AGENCY REQUIREMENTS:

• Works as a positive member of VNHC management team to achieve agency goals and objectives.
• Access to reliable transportation along with proof of automobile liability insurance.  Employee will be driving to the home of clients and to meetings as required.
• Current Washington State driver’s license
• Acceptable driving record
• Tuberculin test upon employment  

PHYSICAL REQUIREMENT:

• Ability to operate automobile
• Ability to communicate via telephone
• Ability to sit for periods of time
• Ability to operate a computer and/or other office machines.
• Ability to work in an office environment.

Current employees interested in applying for this position, please submit a letter of intent to:

Julie Barcus

Human Resource Department

Whatcom County, call 360-734-9662 or 1-800-551-1510
Skagit & Island Counties, call 360-416-0343 or 1-800-624-2714
or E-mail info@vnhomecare.org
Copyright 2002-2006